Although this depends on the computer's memory size, the possibility of insufficient memory increases if any of the following scanning conditions overlap.Ī large page size (e.g. If you configure scanning conditions that use a large amount of the computer's memory, scanning may stop because of insufficient memory. Memory becomes insufficient and scanning stops. You can finish the operation and send the scanned images to the application by pressing the button on the operating panel. When or is selected as the feeding method on the scanner driver’s setting screen, a scanning operation will not continue after all of the documents are fed, as the scanner awaits additional documents to be fed. You can save multiple pages to a single file by clicking and selecting in the displayed dialog box.Īll of the placed documents have been scanned, but the scanned image does not appear on the application. Scanned images are always saved one page per file. Multiple pages of scanned images cannot be saved to a single file.ĭepending on the file format, multiple scanned image pages cannot be saved as a single file with CaptureOnTouch Lite and CaptureOnTouch. Proper scanning may not be possible when document pages stick together due to static electricity. If the feed roller and the separation pad have been installed correctly, clean them if necessary. If pages are skipped due to the document double feeding, see “Problem 7 Documents jam (or double-feed)”. Click the button and decrease the value, or select another scan mode setting such as or. When the scanner driver’s setting is, documents with very little black may be unintentionally skipped. If the problem cannot be solved by cleaning, the glass may be scratched. If a sticky substance such as glue or correction fluid is found, carefully wipe with just enough pressure to clean the area where the lines appear. If white lines or streaks appear in scanned images.Ĭlean sides of the scanner glass, and the rollers. Edit existing job settings, or create a new job using the desired scanning conditions.
CAPTURE ONE PRO 12 CANON SUPPORT DRIVER
When you scan using a job registered with CaptureOnTouch, the registered job settings have priority over the scanner driver settings. Close the feed tray to turn OFF the scanner, and set the Auto Start switch to OFF.ĭocuments are not scanned according to the settings configured in the scanner driver. When the Auto Start switch on the scanner is set to ON, you can only scan with the built-in application, CaptureOnTouch Lite. The auto play screen appears when the scanner is connected, but you cannot scan with CaptureOnTouch. If access to USB devices is blocked by security software, you may not be able to use CaptureOnTouch Lite. Close the feed tray to turn OFF the scanner, and set the Auto Start switch to ON. If the Auto Start switch on the scanner is set to OFF, the built-in application, CaptureOnTouch Lite, does not start. Perfectly straight scanning may not be possible for the document due to the structural design of the scanner. If documents still feed askew, roller replacement or other maintenance may be needed.Ĭonfirm that the separation pad is attached securely. If many pages have been scanned since roller cleaning, clean the rollers.
CAPTURE ONE PRO 12 CANON SUPPORT WINDOWS
When the scanner is operated with Windows and if “?”, “!”, or “x” icons appear for the scanner in Device Manager, delete the scanner in Device Manager and reinstall the scanner driver.ĭocuments feed askew (scanned images are slanted).Īlign the document guides to fit the documents as closely as possible, and load the documents so that they feed straightly.Įnable (or ) in the scanner driver settings. In this case, scanning from applications on the computer is disabled. The scanner cannot be guaranteed to work with all available USB cables. The scanner cannot be guaranteed to work with all USB interfaces.Ĭonfirm that the supplied USB cable is used to connect the scanner to the computer. The computer’s USB interface may not support the scanner. See the previous "Problem 1" if the scanner does not turn on. If the scanner is connected to the computer via a USB hub, try removing the hub and connecting directly to the computer.Ĭonfirm that the scanner is properly connected to the computer with a USB cable.Ĭonfirm that the scanner is turned on.
When you open the feed tray, the scanner turns ON automatically. The scanner remains OFF while the feed tray is closed. This section provides recommended solutions to common problems.
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